Privacy Policy of Guest House Valentina
Privacy Policy
Guest House Valentina (Separate subdivision Valentina) values the trust of its guests and understands the importance of the confidentiality of the personal information provided by the guests.
Use of the site and room booking
Please note that you can use our site without providing any personal details, i.e., anonymous browsing of the guest house offers is possible. You can get information about prices, a description of our hotel and its services, and view our special offers. For successful room booking for specific dates, you will need contact data allowing the guest house staff to send you a confirmation in response, and then you can confidently use our services.
We take all precautions to ensure that the personal information we receive from you is not used without your knowledge and consent.
When booking a room, the following information is saved:
- first and last name, address, phone number, email address;
- room booking dates, arrival and departure times;
- additional information for the guest house (if entered by you);
- the moment of booking and the IP address from which the booking was made.
For the purpose of providing the hotel service, your data is used for the unambiguous one-time identification of your booking, its execution, and settlements on it. In addition to confirming your booking, you may receive all changes to your bookings or your data.
Hotel registration and special offers
At the moment of check-in and registration at the hotel, you sign a consent to use your personal data for specific limited purposes. After checking out of the guest house and with your consent, you will be able to receive and use the special offers of the guest house to your advantage. The guest house will only use your email address or phone number and inform you only about its own offers.
Without giving your consent, you, of course, will not be able to receive information about favorable prices for you. At any time, these actions on the part of the guest house will be stopped based on your written request to stop processing your personal data from the date the hotel receives your request. This information is used to provide booking confirmations and invoices. And also to contact the user in case of problems during information processing.
Transfer of data to third parties
The hotel does not store, sell, or transfer guests personal data to third parties, except when providing information is a special duty in accordance with the law of the Russian Federation. Respectful attitude to personal information is part of the corporate philosophy of the hotel.
Cookie usage policy
Cookies are pieces of data stored on the user computer, tied to information about the user. The use of cookies is not associated with any personal information, unlike the information on the site. We use both permanent and session cookies. Permanent cookies are deleted as soon as you close your browser. Session cookies are a small text file that is stored on the user hard drive. They can be deleted by following your browser instructions.
Your right to information
To get access to your information, ask questions about our privacy policies, change your preferences for receiving promotional materials, or file a complaint, please contact us:
- Phone: +7 (991) 338-67-21
- Email: booking@valentinahouse.ru
In the process of considering your personal written appeal, the Guest House guarantees the confidentiality of the information you provided.