Booking Conditions for a Guest House in Abkhazia
1. Room Booking Procedure at the Guest House
1.1. A Guest or a person acting on behalf of the Guest submits a booking request via the website valentinahouse.ru, by phone +7 (928) 242-02-47, or by email booking@valentinahouse.ru.
1.2. Upon receipt of the request, the Guest House assigns it a sequential number, which is used in all subsequent correspondence.
1.3. Booking requests for individual guests are accepted no later than 24 hours before the expected check-in date.
1.4. A booking request must contain the following information:
Full names of the guests;
Dates and times of check-in and check-out;
Type of room requested.
1.5. If the Guest fails to provide the information specified in clause 1.4 within the deadline in clause 1.3, the Guest House reserves the right to refuse confirmation.
1.6. Within 12 hours of receiving the request, the Guest House confirms or declines the booking. Notifications are sent to the Guest by email.
1.7. The Guest House confirms the request only if rooms of the requested category are available.
1.8. From the moment of confirmation, the specified room is considered preliminarily booked, except as provided in clause 2.
1.9. Within 1 business day, the Guest House sends the Guest a standard hotel services agreement. The room is considered guaranteed booked upon receipt of the prepayment.
2. Guaranteed Booking
2.1. Guaranteed booking means the Guest provides an irrevocable commitment to pay for accommodation and other services of the Guest House.
2.2. A booking is considered guaranteed in the following cases:
the Guest makes a prepayment of 30% or more for hotel services;
there is a valid agreement granting the Guest a payment deferral;
there is a written authorization from the Guest House manager.
2.3. All other booking cases are considered non-guaranteed.
3. Check-in Rules, Settlement Time
3.1. All times indicated in these rules are local.
3.2. Check-in starts at 16:00 on the agreed check-in day. Check-out time is 12:00 on the day of departure.
3.3. At check-in, the Guest presents the booking confirmation message to the administrator.
3.4. The booking is held for the Guest until 07:00 on the day following the check-in day. For check-in between 16:00 and 07:00 the next day, a full day is charged.
3.5. If the Guest does not arrive by 07:00 the following day, the booking is cancelled. Arrival after 07:00 is subject to availability on a first-come basis. A no-show penalty equals one night's stay.
4. Prices for Guest House Services
4.1. The cost of services is specified in the booking confirmation message.
4.2. If no cost is indicated, payment is made according to the Guest House price list.
4.3. When accommodating guests with children under 4 years old, no additional fee is charged (without a separate bed).
5. Payment Procedure
5.1. Services may be paid by one of the following methods:
cashless payment via bank transfer to a card number;
cash payment.
5.2. The selected payment method is indicated in the booking request and confirmed by the Guest House.
5.3. Other payment methods are not permitted.
5.4. The Guest's payment obligation is fulfilled when funds are credited to the Guest House's account or cash desk.
5.5. In case of violation of payment deadlines, the Guest House may unilaterally cancel all of the Guest's bookings.
6. Cancellation of Booking
6.1. If cancelling a confirmed booking, written notice must be sent no later than 24 hours before the check-in time (16:00). If violated, a cancellation fee equal to one night's stay applies.
6.2. If checking out early, the Guest must notify the Guest House 24 hours before departure. If violated, a cancellation fee equal to one night's stay applies.
7. Group Booking
7.1. For group check-ins, requests are accepted no later than 10 days before the expected check-in date. A group is defined as 10 to 20 rooms.
7.2. For group booking cancellation, notice must be sent no later than 96 hours before the check-in time (13:00). If violated, a cancellation fee equal to one night's stay applies.
7.3. For early termination of a group stay, the Guest must notify the Guest House 96 hours before departure. If violated, a cancellation fee equal to one night's stay applies.
7.4. When booking more than 10 rooms, prices, payment, and cancellation terms are negotiated separately based on a written request.